Summary: Monthly subscriptions are generally non-refundable. We offer pro-rata refunds for annual plans cancelled mid-term. We always make things right if something went wrong on our end. When in doubt, just contact us — we're reasonable people.
All new tenants receive a 14-day free trial on the Pro plan. No credit card is required during the trial period. You will not be charged anything unless you explicitly activate a paid subscription.
If you activate a subscription during or after your trial and are not satisfied, the policy below applies.
Monthly subscription fees are charged in advance at the start of each billing period. Because you have access to the full plan features from day one of the period, monthly subscription fees are non-refundable once the billing period has started.
💡 You can cancel at any time from Settings → Billing. Your access continues until the end of the current billing period. You will not be charged for the following period.
We will issue a full or partial refund in the following circumstances:
If you were charged an incorrect amount (e.g. the wrong plan, a duplicate charge, or a charge after cancellation), we will refund the difference or the full amount promptly. Contact us within 30 days of the charge at billing@salesmonitor.io with your invoice number.
If Sales Monitor is unavailable for more than 24 consecutive hours in a billing period due to an issue on our side, we will issue a pro-rata credit for the downtime. This applies to the API and dashboard; planned maintenance windows are excluded.
If you accidentally upgraded to a paid plan and contact us within 48 hours of the charge, and you have not substantially used the plan features during that time, we will issue a full refund at our discretion.
If applicable consumer protection law in your jurisdiction requires a refund right, we will honour it. Malaysian consumers may have rights under the Consumer Protection Act 1999.
✅ Refunds are processed via Stripe to the original payment card. Processing time depends on your bank — typically 5–10 business days to appear on your statement.
You can cancel your subscription at any time from the Billing page in your dashboard. Cancellation takes effect at the end of the current billing period — you retain full access until then. After cancellation, your account enters a 30-day read-only period for data export before deletion.
Cancellation does not automatically entitle you to a refund of the current period's fee unless an exception above applies.
If you are unsatisfied with our resolution of a billing issue, you may initiate a dispute with your card issuer. We ask that you contact us first — we resolve billing disputes amicably and it is always faster than going through your bank.
Billing questions: billing@salesmonitor.io
General support: salesmonitor.io/contact